Frequently Asked Questions


Q: What information should I have before I contact a Simplex Service Technician?

Please have at least one but preferably all of the Simplex drawings that were provided with your equipment.

Q: What if I don't have any of the drawings?

Locate the serial number on the equipment (e.g. SN # 76523-11-51 or Work Order # 77179-11-43). Our Service Technician should be able to locate your service agreement and the drawings using the serial number.

Q: How do I contact a Simplex Service Technician?

Call 1-800-637-8603, 24 x 7 x 365.