Product Warranties


Simplex products are of the highest quality and can be expected to provide years of trouble free service. To demonstrate our commitment to our customers, Simplex stands behind its products with a standard factory warranty. The details of this warranty are outlined below.

But our commitment doesn't end after the first year. Simplex can provide you with long-term direct service through its Guardian™ extended warranty plan. With this plan, you can relax knowing that Simplex' service team will be there for you, 24 x 7 x 365.

STANDARD EXTENDED

Standard Warranty

Simplex, Inc., warrants the industrial electrical control, test and accessory equipment and parts and accessories thereof to be the kind and quality described in Simplex's specifications and to be free from defects in material or workmanship under normal service. Simplex's obligations under this warranty being limited to repairing or replacing, at its option, any part or parts which shall, within twelve (12) months from date of shipment from its factory, as indicated by serial date code on the nameplate or sales orders, be returned to Simplex or an authorized Simplex repair station.

Simplex will supply and invoice replacement parts at normal prices upon receipt of customer's new purchase order including prepaid freight charges. Defective equipment or parts for warranty credit in exchange for replacement (RMA) parts must be returned freight prepaid within 10 days of receiving the replacement (RMA) parts. Upon examination of the returned parts Simplex will determine if the parts are manufacturer defective and if so a credit invoice will be issued against the replacement parts / equipment invoice.

Defective equipment or parts returned freight prepaid after 10 days may not be eligible for warranty credit. The invoice for replacement parts will then be due.

The provisions of this warranty shall not apply to any equipment, part or accessory which
(a) has been improperly specified by buyer;
(b) has been improperly stored or handled prior to placing in service;
(c) has been improperly mounted or connected;
(d) has not been operated within specifications stated on its nameplate, label or placard;
(e) has not been properly maintained;
(f) parts supplied by buyer for inclusion in finished equipment are not covered by this warranty;
(g) components or assemblies specified by buyer with no substitution permissible that are not normally used by Simplex.

Simplex reserves the right to reject warranty claims of any kind against assembled equipment, parts or material for which Simplex has not received payment in full.

This warranty is in lieu of all other warranties, express or implied, and all other obligations or liabilities on the part of Simplex, and Simplex neither assumes nor authorizes any other person to assume for it any other liability in connection with any such electrical control, test or accessory equipment or accessories or parts..