Product Warranties

Simplex products are of the highest quality and can be expected to provide years of trouble free service. To demonstrate our commitment to our customers, Simplex stands behind its products with a standard factory warranty. The details of this warranty are outlined below.

But our commitment doesn't end after the first year. Simplex can provide you with long-term direct service through its Guardian™ extended warranty plan. With this plan, you can relax knowing that Simplex' service team will be there for you, 24 x 7 x 365.


Standard Warranty

SIMPLEX, Inc., warrants the industrial electrical control, test and accessory equipment and parts and accessories thereof to be the kind and quality described in SIMPLEX’s specifications and to be free from defects in material or workmanship under normal service, its obligations under this warranty being limited to repairing or replacing, at its option, any part or parts which shall, within twelve (12) months from date of shipment from its factory, as indicated by serial date code on the nameplate or sales records, be returned to SIMPLEX or an authorized SIMPLEX repair station, with transportation costs prepaid, and which its examination shall disclose to its satisfaction to have been thus defective.

The provisions of this warranty shall not apply to any equipment, part or accessory which
(a) has been improperly specified by buyer;
(b) has been improperly stored or handled prior to placing in service;
(c) has been improperly mounted or connected;
(d) has not been operated within specifications stated on its nameplate, label or placard;
(e) has not been properly maintained;
(f) parts supplied by buyer for inclusion in finished equipment are not covered by this warranty;
(g) components or assemblies specified by buyer with no substitution permissible that are not normally used by SIMPLEX.

SIMPLEX reserves the right to reject warranty claims of any kind against assembled equipment, parts or material for which SIMPLEX has not received payment in full.

Should buyer, at his own risk, elect to replace defective equipment or parts in the field rather than return equipment to SIMPLEX’s factory or authorized repair station, SIMPLEX will supply and invoice parts at normal prices upon receipt of buyer’s bona-fide purchase order. Defective equipment or parts returned for in-warranty crediting in exchange for replacement parts must be returned within 45 days from date of shipment of replacement in order to qualify for warranty consideration. Defective equipment or parts returned after 45 days may be subject to a restocking charge of 20% or a minimum charge of $50.00, whichever is greater.

This warranty is in lieu of all other warranties, express or implied, and all other obligations or liabilities on the part of SIMPLEX, and SIMPLEX neither assumes nor authorizes any other person to assume for it any other liability in connection with any such electrical control, test or accessory equipment or accessories or parts.